We opened our first data recovery office in Auckland, New Zealand in 2014. At the time, we were bringing over more than 18 years’ experience, having established ourselves as the first, biggest, and best data recovery company in Australia. (See www.payam.com.au for our Australian website). We have successful data recovery labs spread in five major cities throughout Australia: Sydney, Melbourne, Brisbane, Perth, and Adelaide. None of these are virtual offices; we operate within the walls of full-service data recovery labs, with a diverse staff of experts committed to performing world class data recovery.

Payam Data Recovery was established in 1998. At the time, Payam Toloo,was an 18-year-old student who had just started university, working a full-time job and running his own IT support business in the evenings and weekends from the storage room of his parent’s underground car-park.

One night Payam tried to power on his main PC and got an error message “No operating system found.” Without any warning, his personal hard drive stopped working. With no backup at all … Everything was lost. Payam was shocked and devastated. At that time, he was not aware that hard drives would suddenly fail and was not expecting this.

At this time, he was also unable to afford the hefty cost of professional data recovery services, despite depending dearly on the data on his hard drive. Instead of giving up, Payam set out on an ambitious mission: to learn how to fix his hard drive and recover the data himself.  At this time there was no training available, everything was very secretive about data recovery and there was no YouTube to  learn how to do it yourself. Everything about data recovery was a ‘black art’. Nobody wanted to tell you how to do it, and there was only a lot of false information that did not help.

He bought 300 broken hard drives from local computer shops, spent six months taking them apart, dissecting them, destroying them, and putting them back together. In this time, he explored the inner workings of hard drives by learning how to break them, how to put them back together, and, eventually, he began to learn the best methods of how to repair them without causing any additional damage.  After six months of meticulous practice (and many mistakes along the way), Payam was able to pass the ultimate test: fixing his own broken hard drive. He was so excited by the experience, wisdom, and results that he’d gained that he wanted to share this gift with other people who may be in need of similar services.

Now, Payam Data Recovery has expanded to a team of 20 staff, working tirelessly at five full-service data recovery labs Australia; passionate about retrieving oToday, we have become the ur customer’s lost family photos, documents, emails, and other important files after unexpected hard drive failures. After experiencing the suffering and hopelessness of losing important data, Payam has made it his mission to focus on relieving the stress of customers, and successfully helps to turn a stressful data loss crisis into a genuine opportunity to be somebody’s hero!

Meanwhile, at all five of our Payam Data Recovery locations we have our own mission: providing the world’s best customer service! Though our company has expanded exponentially from the storage room in the car-park, the humble care and personal touch is still present in our operations. We genuinely care about our customers and work tirelessly to provide results more amazing than many customers can even imagine. We will never give up on lost data, and believe in always putting in extra effort that we can to retrieve it. We strive to work day and night, including weekends, to help save critical files from failed hard drives and other storage devices, bringing them back into the lives of our customers. We love to make people happy!